Last updated: 14 August 2026
We would rather fix the work than keep money from an unhappy client. This policy explains exactly when a refund applies, when a revision applies instead, and how to ask for either.
Every package includes revisions. If a thumbnail, title, description or design does not match your brief, tell us and we will rework it. Most refund requests we receive are really revision requests, and revisions are faster than refunds for both sides.
Revision windows: thumbnails and SEO — 7 days from delivery. Website builds — 14 days from launch. Marketing sprints — 14 days from campaign launch.
If you have paid but we have not started production, you can cancel for a full refund. Just email us before the kickoff message goes out.
For the 5-Video and 10-Video packs, production starts when we send you the keyword map. For website builds, it starts when we send the first design direction.
Once production has started, refunds are prorated for the parts not yet delivered. For example, on a 10-Video Pack where 4 videos are complete, the 6 undelivered videos are refundable.
Delivered creative work — thumbnails you have uploaded, metadata already published, pages already shipped — is not refundable, because the value has already been transferred to your channel or domain.
The Monthly Growth Partner package and the Growth Retainer renew monthly and can be cancelled at any time. Cancel before your renewal date and you will not be billed again.
There are no lock-in contracts and no cancellation fees. The current month you are inside of is not refunded, since the uploads for that month are already covered.
Ad spend paid directly to Meta, Google or TikTok is never held by us and cannot be refunded by us.
Third-party costs we purchase on your behalf with your approval — domains, premium fonts, stock assets, hosting — are non-refundable once bought.
Results are not a refund condition. We are paid for the optimisation work, not for a guaranteed view count. See our disclaimer for why no honest provider can promise numbers.
Please email us before opening a chargeback. We have resolved every dispute so far by conversation, and a chargeback filed before contact freezes the work in progress.
Email hello@zyphium.com with your order details and we will respond within 6 hours on business days.
Send an email to hello@zyphium.com with the subject "Refund request", the package you bought, the payment method used, and a short note on what went wrong.
Approved refunds are returned through the original payment method — Stripe, PayPal or Wise — and typically appear within 5–10 business days depending on your bank.